Embedded Service Queue Position component is not displayed
Trailblazer Community

Embedded Service Queue Position component is not displayed

Einstein Bots

Last updated 14 days ago ·Reference W-9603482 ·Reported By 7 users

In Review

Summary
Intermittently, the Queue position will not be displayed when Bot transfers the request to an agent.

Repro
1) Start a conversation with a chat bot.
2) Fill in details in prechat form.
3 ) Initiate a transfer to an agent by clicking the "Transfer to agent" in menu buttons list

Workaround
N/A

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