Agents logged into Omni not receiving Work due to getting a null UserServicePresence Status
Last updated 2021-03-15 ·Reference W-8907409 ·Reported By 9 users
Agents logging into omni-channel will log in successfully, but get a null UserServicePresence Status. During this time, they will not get routed any Work items. Omni is interpreting the null value as unavailable, which is why Work does not get routed.
It's unclear how to consistently replicate this behavior
This should only occur very infrequently
Toggle to any other Status and back and you should receive work.
Is it Fixed?
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