Outlook Integration login issue on Outlook for Mac after an upgrade to Mac OS Big Sur 11x
Trailblazer Community

Outlook Integration login issue on Outlook for Mac after an upgrade to Mac OS Big Sur 11x

Outlook , Winter 20

Last updated Yesterday ·Reference W-8667703 ·Reported By 900 users

In Review

Summary
Users are unable to login to Salesforce Outlook Integration using Outlook for Mac on Mac OS Big Sur 11x.

Please see this Knowledge Article for more information:
https://help.salesforce.com/articleView?id=000356131&language=en_US&mode=1&type=1

Repro
1. Upgrade to Mac OS Big Sur 11x
2. Open Outlook for Mac v16.44 or above
3. Launch Salesforce Outlook Integration
4. Enter Salesforce credentials
5. Observe the "We encountered a problem. For help, contact your administrator." error.

Workaround
If you are on Mac OS Big Sur 11x, a temporary workaround is to use OWA on Chrome or Safari (on Safari preferences, uncheck “Prevent cross-site tracking.” setting).

Updates
Salesforce is closely working with Apple and Microsoft to find a resolution to this issue.

Reported By (900)

Andrew Schneider Lloyd Hipel Marc Giraud-Sauveur Donny Riyadi Santoso Mark Giannone Scott McCulloch Daniel Rudge Matthew Martin Conrad Queen Tyler Batesko Carolyn Lowe Daniella Kranjac Mike Groth Iain Cook John Buckoke Raffaella Valentino Miguel Valverde Marciel Brandon Klapholz Amy Peterson Jacob Hernandez Marisa Espe Dror-John Röcher Teri Sullivan Noémie Socha Claudine Warren Clare Walsh Mark Stein Chris Smith Deepthi Garapati Johnny Ward Jolene Lopez Eddie van Ravesteijn Saket Relan Jamie Shin Zach Zmyslo Dave Hurst Edson Silva Debra Love Andi McLaughlin Bryan Steedman David Fourey Foundry BC Anthony Ball Anthony D'Alessio Kelvin Durcan Sandy Del Norman Mangina John O'Brien Ross Odegaard Jorge Diaz Steve Weber Arno Dev Jannik Kurth Diane Jaworski Chelsea Angell Luc Lacasse Austin Powell Deborah Heishman George Fischer Glen Duchacek Steve Bray Matt Carter Lynelle Thompson Kris Dolbeare Fong Chau Devin Ragghianti Simon Timmer Emilie Lucas Eveline Zoutewelle Dev Singh Steve Peck Sarah Meyers Nathan Trites Charles Rejonis Marie Clinchard John Caughie Alyssa Streem Matt Bennett Jeremy Mohr Patrik Bergström Caitlin Woodruff Peter Gardner Justin DeMoss Sean Vazan Ryan Zakszeski Daniel Westlund Taeko Owan Kevin Sujdak Campbell Clarkson Anthony Scotto Rebecca Wildenhain Jon Conti Zoltan Szabó Jason Strain Wendy Chiou Frank Elvers Nienke Roseboom Sascha Pohle Thomas Osborne Greg Harford Henal Patel Elijah Banks Tanner Smallwood Vijay Sharma Jim Schueren Matthew Day Mike Merrill James Broomfield Thomas Oppert Alexis Hardege Matthew Widdowson Chad Miller Raphael Silverton Joe Solbach Jordi Rivero Tina DuBois Meghna Kulkarni Carl Gagnon Sarah Stokes Laura Strait Matthias Bretag IT IT Robin Cole Tyler Burnett Alanna Fenton-Esquinas Lindsay Collins Jakub Brejcha Philippe Michiels Michael Coleman Bastien Emonnot John Dray Shaun Pemberton Gaja Gasiorek Steve Welch United Nations Capital Development Fund Adam Coughran John Crouch Dylan Friddle Jessica D'Angelo Brian Durfee Raphael David Samyra Chrisp Doug Anderson Juliana de Medeiros Jan Philipp Massholder Jesse DiLaura Ken Berryhill Martijn Wilbrink Lena Hubbard Bradley Hutson Alice Summers René Zimmermann Lisa Klemysheva Adam McCarthy Beck Hartmann Jeffrey Wirtz Steve Spiker Svetlana Naibok Kristin Hope Scott Clark Tim Doyle Karoline Willis HariKrishna Sompalli Scott Barron Alex West Chris Timothy Agasthi Kothurkar Kieran Caplice Leah Esan Manny Lamazares Gianluca Marcato Thijs van Amelsfort Fabio Peterhans Suakshay Bahal Andreas Ljungberg Rana AHMED Pierre Stadler Douglas Farina Meera Nilekani Jeff Kolke Lisa Huntzinger Alexandra Harbert Lauren Almeida Caitlin O'Byrne Cathy Westbury Raza Gilani Deanne Stookey Ingrid Ertryckx Darren Perry Jim Burnham Sripal Mehta Greg Moore Elizabeth Donohue Nicolas Dupuis Jason McCloy Hall Peter Corbett Ron Plonis Kate Connealy Pierre Conde Trond Sorensen Andres Fernandez Alba Jari Pailamo Matt Dallas Leatham Jamie Houselog Matt Ashton-Melia John Campbell Colin Burris Romain BERNARD Manu Luyten LiiNWay Liinway Vue Lee Kat Audette Luebke Ayesha Malik Sidney Abrams Gabriel Samano Kate White Heiko Jörgens Janise Dismuke Michael Prodywus Dave Anderson Chun M Chung Mikael Christensen Anthony Bernabe Colin Fitzpatrick Ben Escobedo Emily Hassig Sai Shashank Poondla Marc Quinn Mathilde Chevallier Ine Verheyen Margot Neuburger Francois René BATTE Josh Kane Christopher Warrington Edward Jaeger Martin Benn Maria Kelley Carissa Janeway Mark Boyadjian Sally Brownbill Raphael Weinig Liam McDonald Karissa Vander Zanden Sean Ringey Remi Allegre Beat Eggli Özgür Ülkü Dan Ryan Brian Niven Darren Brackett Christan Gordon Matthew Wittkin Jay Rodenhiser Cristina Scott Martijn van Kelegom Mike Grice Carl Bane Matt Frankenfield Andrew Blackett John Burchett Marcio de Araujo Melissa Clark Ctrl Key Patrick Kelly Patrick JOLLIVET Marco Wittig Managed Services David Vigil Iedus Joseph Sharnie Wells Stacey New Megan Hernandez Marco Sze Patrick Ruschmann Madison Campbell Danny Taylor Adam Hejna Jennifer Rodriguez Jason Little Arto Altincatal Suzanna Everard Thong Le Justin Kawako Sfdc Sid Bonnie Parkman JoAnn Bartlett Henry Hill Michael Helldal Benjamin Grimal Evelien van Meel Jarkko Kivikoski Sumit Pharande Bernard Ister Teresa Marmorella Nick Hemond Mary Peek Stefan Herden Victor Carreon Harri Hirvonen Rachel Vanstone Massimiliano Ciarrocca Stephanie Balaz Alex Colas Caitlin Pittorie Salvatore Caruso Helen Lueck Anna Zambeaux Sarthak Nigam Laura Wilkinson Julie Haenisch Ben Gugel Marcel Tegelaar Justin Soucy Carter Chandler Sue Chucholowski Duncan Gilchrist Colin Pattison Peter Steinebach Oli Proctor Cédric NOIZET Chris Lee Golnaz Haghnegahdar Amy Dundon Zack Helm Carlos Velez Alisha Meherally Laura Barcelo Marine MARSELLA Mary Joyce Pillai Andreas Ukmar Jean YENGA Yvan Sandoz Courtney Coulter Sutton Fannon Mike Tippets Joe Cox Steve Ermish Alessandro Bertoni Mike Iley Ryan DiBartolomeo Deniz Kocaburak Brian Vayler Ben Mathieson Scott Adams Cathleen Griffin John MacGoey Kevin Lelen Tris Tredgett James Parker Pro Femina Brandon Tobman Nick Walton Allan Karki Herb Kuryliw Holly Miller Sonny Wilkinson Katy Cummings Michael Martens Marcelo Tomoyose Joseph Leo Inuvo IT David Brace Christine Hanes Rebecca Whalen Abhishek Khosla Alana Horn Dennis Howe Manny Stockman Jeffrey Rheel Andy Greff Lucas Edmonds Evan Ponter Jordan Long Andy Walsh Chris Green Johan Gustafsson Drew Bower Thanh Huynh Matt Menoyo Andrew Montemayor Victoria Nguyen Edye Fox Abrams Marco Riccardi Clayton Campbell Alexander Augustine Ryan Klein BPI Support Angelica Poso Kris Evans Forcivity Implementation Howard Choy Addie van den Hoek Baron Pugh Don Hovey Steven Whitcher Christopher Henkel Michael Schmelczer Ari Vuorenmaa Trine Giertsen Jessica Waldon Carole Reynolds Jonathan Morlet Cruz Eric Taylor Stacey Chale William Bishop Jennifer Cole Jennifer McCann Tobi Fondse Sarah Cook Celeste Wright Jennifer Humphrey Katrina Beckwith Schwäbische Liegenschaften Jeremy Zahrte Paige Martins Jacqui Tetreault Morgan Deno Arnulfo Avelar Keith Williams Marta Kotwis Markku Teerikangas Pascal Peukert Jan cloudworx Danielle Stramiello Maurice Dequier Anusha Jasti Justin Sciacca Susan Nordquist Al Caceres Hannah Hunter Rob Bianchin Dave Scott pratap poudel Ron Keizer Sharon Ward Ilona Pullens Andrei Coso Cortney Nardi Amber Kelpe Dean Mike Powell Caitlin Fila Miriam Chiume IMS Luxembourg Laura Norman Jessica van der Vaart Benjamin Stillfried Daniel Hirt David Goldstein Mike McRee Melissa Weems Kaia Greene Zachary McAuley Nicholas Zuaro Vince Rosati Emma Bickerton Vimarsh Mehta Nadia Upeniece Silvia Pozuelo Silvia Pozuelo Andy Thomas Robin Wijnen Katie Milne Brian Daus Ward Lavino Stacy Ernst Tommy Le Christopher Harris Steve Clover Robert Lynch Jeremy Aranda Jon Fraser Andrew Baehr Paweł Fliśnik Tapan Mahapatra Rogier T. Luke Symes Daniel Weiss Richard Blumer Sarah Baldwin Chris Gill Lee Hamilton David Martin David McGrath James Nugent James Sedam Courtney Jones Matt Messick Brett Kennedy Mike Gainey Fredrik Lundin Michaela Janikovicova Connor Loewen Matthew Lautz Trinh Truong Thota Sahithya Brian Roff Allan Robles André Archimbaud Brian Ross An Huynh Kayleigh Smith Ishrat Fatima Terje Kjernsmoen Katherine Tanner Ashley Latham Kayla Gettle Dragone Velocity Werx Mathew Patria Brian Isbell Thorsten Kalscheuer Jim Robinson William Sitch Dennis Liu Patrick Carlson Kevin Henley Chad Lofdahl Quincy Carter Chris Hulatt Dalton McGehee Cristina Jimenez Surabhi Menon Valerie So Rafael Gutiérrez Carl Thomas Thomas Huin Jenna Kang Holly Amos Sydney Kopen Cris Dawson Shay Rickles-McGreal Claus Skrubbeltrang Starlyn Matheny J. Michael Lenear Tim Calje Jessica Segovia Paul Ayling Nicole Lim Henry Oddi Paul Johnson Brandy Bennaman Cornelius Valentien Laszlo Baran Roxanne Brummer Chris Shillum Joey Hernandez Alyssa Pellegreen Brian Kuhl Jon Stickney Alena Arguello Ryan Gaus Sean Lynch Lyndsay Maby Michael Gotfredsen Sasha Brown Uwe Kinkel Natasha Chng Nivania Hamilton Greg Spitzer Hunley Group Stephen Hancock Jim Knebel Charles Hawkins Travis Radford Mathew Dawson Jeffrey Satterwhite Jelle de Beer Anastasios Goutzioukostas Christine Gärtner Imo Jacobsen James Newman Shachar Kaufman Ketan Gohel Kimberly Wandell Audrey Shaw Jake Harris Carla Thomas Jesus Sandoval Aaron Higley Alison Spector Scott Freedman Andy Wells Admin User Keith Desantis Daniel Nuttall Kyleigh Cairns Hannah Dahan Tanya Gerrish Agnes Andersson Owen Banks Andrew Johnson Jannis Bott Patrick Winter Chicago Cloud Group AllenForce Warren Schatzle Barret Hartman Maria Fernando April Bellas Brad Farris Bryan Miller Steve Morecraft Christine Gondy Vincent Bourdon Chris Hamilton Chris Henderson Courtney Phillips René Boverhuis Gene Brown Michael Sergeant Eusebio Bilbao Trung Hieu Tran David Starbuck Montana Rane Cary Carlton Severin Butz Nicola Jane Smith Kristof Janssens Mathieu Perrin Shana Rudy Joseph Wilson Todd Millam An Phan Phanikiran Palagummi Clark Gordon Chris McSorley Steve Mivelaz Anna Geissler Christian Hirsch Salem Solomon Andrew Bresnahan Subashini Selvaraj ASHWATH DESHPANDE Asif Muhammad Terry Misenhelter Matt Kendzicky Aziz Nana Brahma Chaitanya Yalavarthi Fredrik Böhle John Duggan Andrew G Mitchell Nick Hamilton-Archer Marc D. Behr Roos Duursma Kyle Swikoski Chad McDonald Mauricio Del Rio Mauricio del Rio Rachel Krzyzanowski Patrick McAndrew Wyatt Conrad Julien Le Dantec Christian Bessembinders Alyssa Waggener Jordan Hunter Boaz Adler Greg Klein Steele Burchell Brian Steigerwald Elias Sanchez Joonas Siitonen Tadeas Kinkor Freja Büll Fadi Al-Kurdi Arnaud Millecamps Peter Fisher Kurt Glennon Jason Frazier Edwin Klimkeit Arno de Haan Shrikant Zile Matt Dufresne Admin Admin Chris Tidwell Brian Warren Ann Baker Mariano Torrecilla Lahuerta Iván Jerez Córdoba Josh Brenaman Oliver Spiecker Joshua Guarino Steven Stern Niharika Raman Dominique Ziegelmayer Igor Petrovich VasanthaRajalakshmi R Timo Jolkin Arnaud Ceyrac Heather Catron Joe Pugliese Jose Ibanez Tracy D'Andrea Stefano Pilla Artur Krieg Tim Hilgendorf Adam Dyer Max Clasener Darren Russ Jay Mehta Jas Kundi Wiam Aouraghe Mark Kevin Manago Thorsten Wieland Michael J. Darby Admin User Spencer Dinsmoor David Allan Jonida Kopper Sarah Foxen Tjarco van Overbeek Al Lakhani Christopher Ludovice Don Cruikshank Tim May Benjamin Hartford Carter Cohen Jaap Giebels Marc Swan Sammi Rowe Steev Usungu Amy Sackett Bryan Kent Dale McIntyre Barbara Talisman, CFRE Michael Cahan Louise Waterson Emilia Kutrovska Yvan Luna Ahmed Metwaly Guillaume de ROUZE Chuck Babin Matthew Lingard Benno Broer Jay Swindle Chris Seed Bryant Haas Mark Fraser Claire Jones Evgeniy Voyteshuk Annette Wheatley Jamie's Farm Sebastian Tyroller Marco Walther Valentijn Garritsen Neal Endean Sarath Bontha Nick Arcifa Laura O'Connor Nicole Ellis Tom Rosenfeld Sharon Bartol Emily Klingelhutz Jon Tice Lindsey Strong Ryan Bestul Rana Mansour Josh Sokoloff J. Paul Abrams 1076031263 Tony Di Carlo Anisha Bhakta Carl LaGrotteria Marie-Noel Hélie Caroline Kenwell Madi Scott Jessica Cano Christian McBride Carlos Pinheiro Shreya Datta Dane Smestad Luke Attard Falco Schiavi Will Moser Nathalie Vincendon Igor Gnatenko Paul Devlin Jeff Richards Jean Edlagan Grace Gibson Support Triage Jill Bibby Victoria Steele Trish Ramsay Darrel Niemann Will Anderson Jon Lusky Harry Haramis Castle G Ryan Smith Dorian Gammons Dorian Gammons Leif Richter Amal Hatmi Daniele Cinelli Melissa Moore Matys Welle Jan Gunnar Helgaland Jan Anderson Thibaut de Cours Christianne Boekel Christian Meinhart Kheiry Nordin Jorge Lanza Jonathan Ferguson Gustavo Campos Nicholas Vastano Brian Clark Alex Lucas Nick Howe Tyler Abate Péter Misley Ryan Foster Isabelle Deschamps Nicholas O'Gwin Leonard Slutsky Jason Gittinger Jeremy Manus Dwayne Schnepel Peter Klesse Jenn Rudiger Matt Hase Chris Haylock Oliver Giebelhaus Priscila Botelho Jeper Eco Peter Baeza Brian Ng DC Ops Al Hernandez Brendan Conners Rajiv Duggal Skip Smith James Pratt Elisa Marchione Ryan Bishara Zandi Larmour Heather Lueken Robin Heiden Sarika Yadav Matt Scheffrahn Farah Ahmad Ralf Hamester Elie Lafin Justin Fuchs Ray Middel Mike Spellman Matt Beale Elias Livanis Aad Polman Sven Reimann Jean-Michel MOUGEOLLE Florian Schuster Robin Dijst Christina Hennet Bill Bochkay Carson Frost Mark Winter Meghan Hambrick Robert Allen James Coelho Derrick Lee Joe Ross Taylor Moore Travis Phipps Joe Budde Walter Pelowski Hugues Posschelle Gabrielle Juneau Scott Hennigar Alexander Krantz Lindsey Flowers John Erik Sunder System Admin Dupont Circle Solutions Rouven Homann Robyn Richardson Steve Baines Stacey Felt Benoit Delamarche David Provencher Philipp Janzen Olga Wierzchowska Stephan Huth Lisa Cohen Louisa Barrett Jonathan Willis Thomas Weise Andreas Rothe Florian QUERCY Lee Barth Chris Casula Alex Jacobs-Hajian Brian Straka Ben Beisswenger Mabel Zhuang Eric Weissman Andrea Blair John Bagley Gabriella Saragosa Mark Krauss Sally Fazal Shelby Nielsen

Is it Fixed?

AP0 AP3 AP4 AP5 AP6 AP7 AP8 AP9 AP10 AP11 AP12 AP13 AP14 AP15 AP16 AP17 AP18 AP19 AP20 AP21 AP22 AP24 AP25 AP26 AP27 AP28 CS1 CS2 CS4 CS5 CS6 CS7 CS8 CS9 CS10 CS109 CS108 CS107 CS106 CS105 CS102 CS101 CS100 CS115 CS119 CS110 CS117 CS114 CS113 CS112 CS111 CS11 CS116 CS123 CS122 CS121 CS126 CS127 CS129 CS128 CS125 CS124 CS137 CS138 CS133 CS132 CS14 CS148 CS142 CS159 CS152 CS151 CS15 CS162 CS16 CS169 CS165 CS160 CS173 CS17 CS174 CS18 CS189 CS194 CS192 CS193 CS190 CS191 CS199 CS197 CS19 CS198 CS196 CS195 CS20 CS200 CS202 CS201 CS203 CS21 CS22 CS23 CS24 CS25 CS26 CS27 CS28 CS29 CS31 CS32 CS33 CS34 CS35 CS36 CS37 CS40 CS41 CS42 CS43 CS44 CS45 CS46 CS47 CS49 CS50 CS53 CS57 CS58 CS59 CS60 CS61 CS62 CS63 CS64 CS65 CS66 CS67 CS68 CS69 CS72 CS73 CS74 CS75 CS76 CS77 CS78 CS79 CS80 CS81 CS84 CS86 CS87 CS88 CS89 CS90 CS91 CS92 CS94 CS95 CS96 CS97 CS98 CS999 CS99 EU16 EU17 EU18 EU19 EU25 EU26 EU27 EU28 EU29 EU30 EU31 EU32 EU33 EU34 EU35 EU36 EU37 EU38 EU39 EU40 EU41 EU42 EU43 EU44 EU45 EU46 EU47 EU48 IND1 IND2S IND3S IND5 IND7 IND9 NA104 NA107 NA109 NA100 NA101 NA103 NA102 NA105 NA119 NA116 NA110 NA118 NA112 NA111 NA115 NA114 NA113 NA117 NA125 NA124 NA122 NA120 NA126 NA127 NA123 NA129 NA121 NA128 NA138 NA134 NA133 NA136 NA135 NA132 NA131 NA130 NA137 NA139 NA140 NA142 NA141 NA149 NA146 NA147 NA148 NA154 NA158 NA159 NA153 NA151 NA155 NA152 NA150 NA156 NA172 NA174 NA171 NA173 NA196 NA202 NA21 NA61 NA62 NA64 NA65 NA66 NA68 NA69 NA70 NA71 NA72 NA73 NA74 NA75 NA76 NA77 NA80 NA81 NA82 NA83 NA84 NA85 NA86 NA87 NA88 NA89 NA90 NA91 NA92 NA93 NA94 NA95 NA96 NA97 NA98 NA99 UM1 UM2 UM3 UM4 UM5 UM6 UM7

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.