Approval Merge fields (ie {!Approval_Requesting_User.Name}) values are incorrect in approval email
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Known Issues · In Review

Approval Merge fields (ie {!Approval_Requesting_User.Name}) values are incorrect in approval email

Activities , Platform , Email Clients , Flow , Process Builder

Last updated 2 days ago ·Reference W-8093630 ·Reported By 50 users

In Review

Summary
Approval merge field values are showing incorrect information in approval emails.

When record is initially submitted for approval, in the email we are getting submitter name for both:

{!ApprovalRequest.Process_Approver} (wrong value)*
{!Approval_Requesting_User.Name} (right value)

And when record is approved, in the email we are getting approver name for both:

{!ApprovalRequest.Process_Approver} (right value)
{!Approval_Requesting_User.Name} (wrong value)


* R&D has stated it is expected that the merge field {ApprovalRequest.Process_Approver} will pull in the submitter's information, doc for reference:

https://help.salesforce.com/articleView?id=approvals_considerations_mergefields.htm&type=5

"The generated value of an ApprovalRequest merge field depends on which step the approval process is in.
In the approval request email, a merge field returns the submitter’s name and the name of the first step."

Repro
1. Create 2 email templates with the following merge fields:

1st template:
{!ApprovalRequest.Process_Approver},
{!Approval_Requesting_User.Name}

2nd template:
{!ApprovalRequest.Process_Approver},
{!Approval_Requesting_User.Name}

2. Create an approval process and utilize the email templates from above for both the initial submission and within an approval step.

3. Create a record on the object and click "Submit for Approval"

4. Log in as approver and approve the record.

5. Review both emails received, the names are incorrect.

Workaround
None

Reported By (50)

Ishita Khare Ishan Agarwal Brandon Terrell Brett Rubel Priyanka Malakar Isaac Howell Roop Kumar Singh Bondili Lou Guberti Ng Kara French Jerry Sun Dominique Bastien Marta Freire Aleksandra Karczemna-Kalke Colton Stampfel Yamini Balla Michał Woźniak Markus Lucht Amos Santos Christina Solvin Rebecca Howe MOHAMMED FAISAL Jan Staufenberg Ron Reyes Lucas Bozza Mello Maurits van Geenhuizen kai liu Kenneth Kim Rishabh Vadalkar Jeferson Silva Irshaad Jaunbocus Karishma Soorkea Fortino Carbajal Robin Mead Ajeeth Kumar Sasthiri Ginny Mahant Caroline Birch Glenn Dimaliwat Aviad Benoni Praveen Kumar Gupta Abhiram Sheshadri Michal Baranec Jiří Karpíšek Jan Malcharek Pavel Navratil Petr Tobiška 景子 徳永 Paul Krachenfels Matthew Wright KRISHNA KUNDAN Pritpal Buttar

Is it Fixed?

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