Unable to Access Contact Builder when Business Unit Description is greater than 500 characters
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Unable to Access Contact Builder when Business Unit Description is greater than 500 characters

Marketing Cloud Audience/Contacts

Last updated 12 days ago ·Reference W-7937918 ·Reported By 0 users

In Review

Summary
When a Business Unit has a description that is greater than 500 characters, Contact Builder will fail to load.

Repro
- Create a Business Unit with a description greater than 500 characters
- Attempt to load Contact Builder within any account in the Enterprise
- Notice it will fail to load and produce the following error:

"An error occurred attempting to retrieve your user data. Contact Global Support for additional assistance regarding this error."

Workaround
- Reduce the number of character used in the Business Unit's description to be less than 500 characters

Reported By (0)

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