Unable to Access Contact Builder when Business Unit Description is greater than 500 characters
Last updated 2020-11-09 ·Reference W-7937918 ·Reported By 0 users
Fixed in version Marketing Cloud Release October 2020
When a Business Unit has a description that is greater than 500 characters, Contact Builder will fail to load.
- Create a Business Unit with a description greater than 500 characters
- Attempt to load Contact Builder within any account in the Enterprise
- Notice it will fail to load and produce the following error:
"An error occurred attempting to retrieve your user data. Contact Global Support for additional assistance regarding this error."
- Reduce the number of character used in the Business Unit's description to be less than 500 characters
Reported By (0)
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