Marketing Cloud User Password Reset doesn't work when API User is enabled
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Marketing Cloud User Password Reset doesn't work when API User is enabled

Marketing Cloud Email Studio , Marketing Cloud Admin

Last updated 2020-08-10 ·Reference W-7930016 ·Reported By 1 users

In Review

Summary
When a Marketing Cloud User has the API User option enabled, the Reset Password feature does not work.

Repro
- Go to Setup
- Administration > Users
- Select a User (Make sure the user has the "API User" flag ON)
- Click Reset Password
- Notice that it will indicate that the password was successfully reset and will receive an email indicating so
- Now, logout of this user and try to log back in using the original password
- Notice you will be logged in successfully and not prompted to change your password

Workaround
- Use the Change Password feature on the User record or the Forgot Password feature when logging in

Reported By (1)

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