Einstein Recommendation Builder results in Error occurred while fetching Recommendation Configuration for Api Name in sandbox
Last updated 2021-08-09 ·Reference W-9121070 ·Reported By 0 users
Attempting to use Einstein Recommendation Builder in sandboxes may result in the following build error:
Error occurred while fetching Recommendation Configuration for Api Name Build_APIName_Here - null
Navigate to Setup | Einstein Recommendation Builder | New Recommendation | Enter sample objects | Enter Recommended Items and Recipient | Enter Name and click to API Name | Save.
Refresh the sandbox or contact Salesforce Support with reference to this Known Issue and have an Admin provide permission for Support to turn on the required org feature: Allows access to Recommender UMM.
This issue has been corrected with a fix that was released the week of 6/12/2021 however, if your impacted sandbox environment was last refreshed before this, it may continue to be impacted.
Reported By (0)
Is it Fixed?
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