Email Template Builder error when saving cloned templates
Trailblazer Community

Known Issues · In Review

Email Template Builder error when saving cloned templates

Last updated 19 days ago ·Reference W-9274867 ·Reported By 40 users

In Review

Summary
The error message "We couldn't save your work. Please refresh the page and try again." is displayed when saving a cloned email template in the Email Template Builder.

Repro
1. Open the Email Templates home tab
2. View an existing email template
3. Clone the email template
4. Click the Edit in Builder button
5. Save the template

The error "We couldn't save your work. Please refresh the page and try again." is displayed.

Workaround
Create a new email template.

Reported By (40)

Salesforce Admin Elodie Mesnage Heather Ahles Mirela Cohen Ashley Vogel Adam Gutierrez Julia Rundberg Patrick Harris Shelly Dates Mandana Kavianian Cindy Mack Cutting Anne Early Mitch Lynch Ashmi Sundaralingam Katie Moore Naomi Clayton Kathy Barry Nicholas Rustigian Rick Miller Heather Correa Mandy Seaman Matt Gajda Kim Camarda Jacqueline Pastika Kevin Peterson Gretchen Santos Abby Jones Marissa Guy Dena Harris Lucy Dowden Hans-Peter Sätteli Christina Nordin Kevin Benton GOURAV DAS Preethi Manoharan Christian Haller Hareesh Damodar Terry Cole TICA Summit Technologies Alison Kalata

Is it Fixed?

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