Attribute-to-Attribute comparison does NOT resolve filters correctly on JB decision splits
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Known Issues · In Review

Attribute-to-Attribute comparison does NOT resolve filters correctly on JB decision splits

Marketing Cloud Journey Builder

Last updated 2022-03-28 ·Reference W-7469528 ·Reported By 24 users

In Review

Summary
We have identified that the journey builder is not evaluating our records correctly when we have a nested AND/OR split specifically when we use attribute-to-attribute comparison. When we use attribute-to-attribute comparison, only the top statement is evaluated.

Repro
Steps: If we set a decision split as mentioned below

***Begin Expression***
(Attribute from contact data === Attribute from Journey data) AND
((Value of contact data is null) OR (Value of contact data is False))
***End Expression***

However, when using the only attribute to attribute comparison, the contact is taking the correct path.

Workaround
Use multiple decision splits instead of nested conditions.

Reported By (24)

Gustavo Busch Chris Hughes Morten Heiser Aleksandra Prinkhodko Harrison Kipel Eliott Wong Francisco García Bruna Lima Mradul Srivastava Carmen Barleanu Aleksandra Prikhodko Valéria Gonçalves Erica Behnke Maria Ponomareva Kim Nelson Danielle D'Costa Marcelo Plorutti JoeCC Doyle Romeo Desepida Richard Skender Timothy Littler Mustafa Zaidi April Pawlak April Pawlak

Is it Fixed?

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