Archived article cannot be deleted
Last updated 12 days ago ·Reference W-9264227 ·Reported By 5 users
Archived article cannot be deleted, it fails with the error: "Article cannot be deleted because of insufficient privileges or a conflict."
1. Log into your org.
2. Navigate to the affected article.
3. Click Delete.
4. Deletion will fail with the error:
"The article was not deleted because of insufficient privileges or a conflict."
None at the moment. Please open a case a Salesforce Support if you get this general error, to narrow down the issue.
We have noticed this bug is also affecting some Draft articles and the user with all the required permissions is not able to delete the draft article.
This happens when an approval process rule is deleted from the org while the process instance records still exist in the system, the reference to the records is lost and they never reach the approved or rejected state. The articles hence cannot be deleted as they remain in the approval stage forever.
Is it Fixed?
Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.