Journeys builder related reports failed to load due to invalid character in Journey name
Last updated 2021-11-05 ·Reference W-9110786 ·Reported By 1 users
We recently discovered through a case that they were unable to access certain Journey Builder related features, including JB Reports. Upon further investigation, this was because there are Journeys in the account that have an invalid character in their name (specifically the backspace character/unicode character 8). As such the character was not parsable by certain functionality such as Journey Builder reports.
1. Create a Journey that starts with Unicode backspace character/Unicode character 8.
2. Go to Analytics Builder>Reports>Journey Builder reports>Create New report to see Journey list as NULL
3. Delete the Journey
This user will need their journey names adjusted to resolve this issue and it should be determined how it was inputted in the first place to prevent the issue from reoccurring.
Reported By (1)
Is it Fixed?
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