Thumbnails for Journey Builder email activities are not updated in Salesforce when email activity email is edited or the template is changed
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Thumbnails for Journey Builder email activities are not updated in Salesforce when email activity email is edited or the template is changed

Marketing Cloud Email Studio , Marketing Cloud Integrations , Marketing Cloud Journey Builder

Last updated 2021-04-15 ·Reference W-9031489 ·Reported By 1 users

No Fix

Summary
When a Journey is sending to Salesforce objects or Salesforce contacts, the thumbnail associated with the email activity does not change for the Individual Email Result (IER) when the email is edited or the template changed.

The system uses the original thumbnail for the email, it does not use a thumbnail that represents the new email.

Repro
Create a journey that sends to Salesforce objects.

Send an email through the journey. Wait for the IER and view the thumbnail.

Go to back to the journey open the email activity and edit the email including changes that are visible in the thumbnail.

Send a subscriber through the journey. Wait for the IER and and view the thumbnail.

The thumbnail is not updated, it shows the thumbnail for the original email.

Workaround
No current known workaround

Reported By (1)

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