Google My Business authentication issues
Trailblazer Community

Google My Business authentication issues

Marketing Cloud Social Studio

Last updated 6 days ago ·Reference W-8850121 ·Reported By 5 users

In Review

Summary
Various issues related to the authentication of Google My Business accounts in Social Studio may appear, including not being able to change the Page Admin in Social Studio and not seeing new content being ingested into Social Studio following a re-authorization of the account.

Repro
- In Social Studio, access Social Accounts in the Admin section
- Click on the desired Google My Business account, then click 'Edit'
- Click 'Change Admin'
- No other Admins are displayed, despite some being set up on the native platform

Workaround
Access Google My Business Reviews natively

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.