List of External Social Accounts in SCS Contain Enough Characters to Exceed Limit of 170KB of a VisualForce Control
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List of External Social Accounts in SCS Contain Enough Characters to Exceed Limit of 170KB of a VisualForce Control

VisualForce , Service Cloud Console , Marketing Cloud Social Studio

Last updated 2021-02-05 ·Reference W-8820599 ·Reported By 0 users

In Review

Summary
UI limitation due to the number of Social Accounts active in an Org. The limit also depends on how big the account names are. Salesforce allows Visualforce pages to have a maximum view state size of 170KB

Repro
Select "Edit" in Permission set (SCS Social Accounts)

Error that appears:

"An internal server error has occurred

An error has occurred while processing your request. The salesforce.com support team has been notified of the problem. If you believe you have additional information that may be of help in reproducing or correcting the error, please contact Salesforce Support. Please indicate the URL of the page you were requesting, any error id shown on this page as well as any other related information. We apologize for the inconvenience.

Thank you again for your patience and assistance. And thanks for using salesforce.com!

Error ID: xxx-xxx-xxx"

Unable to Edit and Add a new account

Workaround
Remove unused social accounts that you no longer need in Social Studio or SCS via the SCS Settings page.

This should lower the amount of visual records in the affected UI control, thereby allowing to manage this list once again.

Reported By (0)

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