Missing post metrics in Social Studio
Trailblazer Community

Missing post metrics in Social Studio

Marketing Cloud Social Studio

Last updated 2021-03-10 ·Reference W-8615877 ·Reported By 6 users

In Review

Summary
Some managed social account posts are not reflecting any data for metrics such as clicks and engagement, despite there being data for these metrics available on the native social network

Repro
- Access Social Studio > Publish
- Select a post from the Calendar
- Click on the post to view metrics

Workaround
Access the metrics on the native social network directly

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