SFDO AdvisorLink: Duration is disabled for Walk-In Appointments when only a single Topic exists
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SFDO AdvisorLink: Duration is disabled for Walk-In Appointments when only a single Topic exists

SFDO Advisor Link

Last updated 28 days ago ·Reference W-8623037 ·Reported By 2 users

In Review

Summary
When an Advisors attempts to create a Walk-In Appointment and there is only a single Topic in the Topic picklist the Duration field is shown as disabled. Saving results in the following error: Argument cannot be null.

Repro
Note: This Issue only impacts Advisors attempting to schedule a Walk-In who are assigned to only 1 Topic in Advisor Link.

1) Click on Appointment Manager
2) Click on the New Walk-In button
3) Select an Invitee (advisee)
4) Choose a Location (if needed)
5) Notice that the Topic picklist defaulted to the single Topic in your Org
6) Notice that the Duration field is disabled
7) Click Save
8) You will encounter the following error: Argument cannot be null.

Workaround
Select the value "-- Select One --" from the Topic Picklist. Then select the Topic and the Duration values will appear. Then you can save the Appointment.

Updates
The Advisor Link team is aware of the issue and working on a fix.

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