Discrepancy in numbers of Google My Business Reviews shown in daily vs. weekly reporting
Trailblazer Community

Discrepancy in numbers of Google My Business Reviews shown in daily vs. weekly reporting

Marketing Cloud Social Studio

Last updated 2020-12-18 ·Reference W-8534009 ·Reported By 2 users

In Review

Summary
When reviewing reporting for Google My Business Reviews, the total shown in a daily report may not match the total shown for the same location on the same date in the weekly report.

Repro
- In Social Studio, navigate to Analyze > Reports > create a post report for a Google My Business managed social account. Include posts from yesterday.
- Follow the above steps to create another report for the same Google My Business account, but include posts from last 7 days
- Review the posts listed for each day on each report. There may be some posts listed on the 'last 7 days' report which were not listed on the report showing posts from only the previous day

Workaround
The reports display posts based on the publish date of the post. The weekly report may show additional posts that were ingested by Social Studio after the daily report had been generated.

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.