Post Priority not displayed on social post in Social Customer Service
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Post Priority not displayed on social post in Social Customer Service

Marketing Cloud Social Studio

Last updated 2020-12-14 ·Reference W-7920922 ·Reported By 1 users

In Review

Summary
When viewing a social post in Social Customer Service, the Post Priority is blank, despite the post having a Post Priority actually applied.

Repro
- In Automate, create a realtime Data Source/Rule that applies a desired priority to social posts. (For example, 'Low')
- Create a recent Data Source/Rule that sends posts to Salesforce if the post has a priority as set in step 1. (Low)
- Create a social post that would be picked up by both Data Sources.

Expectation: the post is pushed to the Salesforce Org with the desired priority assigned.

Actual: the post is pushed to the Salesforce Org with a priority of 'null'.

Workaround
When Post Priority is assigned in the same Automate rule that sends the post to the Salesforce Org, the priority shows on the Social Post in the Salesforce Org as expected.

Reported By (1)

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