'Insert Article into Email' action should add to the attachments already attached to the Email instead of replacing them.
Last updated 2021-02-16 ·Reference W-8125158 ·Reported By 2 users
If we have inserted the article content into the email which has related attachments and if we add another article to the same email which also has attachments, the attachments from the first article are replaced with that of the second.
Instead, both the article's attachments should be displayed.
1. Select the Email quick action on the Case record.
2. Choose an article having related attachments from the Knowledge component on the Case record and select 'Insert Article into Email' to add the article content to the email along with the attachments. (Or manually attach a file to the case)
3. Now, choose another article also having related attachments and add it, same as in step-2. (or add an article has no attachments)
4. You will notice that the attachments from the first article are replaced with the that of the second. (If the article of step 3 doesn't have an attachment, the attachment added on step 2 will no longer be attached to the case)
None at this moment.
Is it Fixed?
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