Mobile number and mobile channel symbol not visible for mobile contacts in All Contacts list
Last updated 2020-12-04 ·Reference W-5698306 ·Reported By 4 users
When viewing contacts in All Contacts list in Contact Builder, the Mobile Number column does not show any value for mobile contacts. Also, the Channel column only shows the Email symbol and not the Email and the Mobile symbols.
Navigate to Contact Builder > All Contacts.
Click the MobileConnect channel.
Search for a contact that is subscribed for MobileConnect.
Contact Key and Email Address columns are populated but Mobile Number is missing.
Similarly, the Email symbol shows in the Channel column but Mobile/SMS symbol is missing.
Clicking into the contact record shows that the Mobile Number is present and the contact is subscribed.
No workaround at present.
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