A newly created transactional send on Child BU uses wrong sendlog DE when Enterprise Sendlog has been deleted
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A newly created transactional send on Child BU uses wrong sendlog DE when Enterprise Sendlog has been deleted

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud API , Marketing Cloud Sending

Last updated Yesterday ·Reference W-10178510 ·Reported By 1 users

No Fix

Summary
A Child Business Unit is set up to use the SendLog DE within the Top Level Enterprise Business Unit

The Enterprise level SendLog is deleted and a new Child BU level SendLog is created.

If a new triggered send is created it will use the Child BU Send Log. However when a Transactional Send is created this will continue to try and use the deleted SendLog DE.

Repro
> Child BU is set to log to the Enterprise Level SendLog DE
> On the Enterprise level, navigate to the Data Extensions and delete the SendLog DE
> Make sure there is one active SendLog DE at the BU level
> Create a new Transactional Send via Rest api
> Sends via the new Transactional Send will not be logged.


Note: Creating a new Triggered Send through the UI does not encounter the same problem and will fall back to the Child BU SendLog DE

Workaround
Contact Marketing Cloud Support who can change the Child BU to use the SendLog DE located in that BU instead.

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