Email started from Account related list Related Contacts may be addressed to wrong Contact
Trailblazer Community

Known Issues · In Review

Email started from Account related list Related Contacts may be addressed to wrong Contact

Last updated 16 days ago ·Reference W-9703554 ·Reported By 1 users

In Review

Summary
Email started from the Related Contacts related list on an Account may be addressed to the wrong Contact

Repro
1) Enable "Allow users to relate a contact to multiple accounts" in account settings.
2) Add the Related Contacts related list to Account Layout.
3) Open any Account which is linked with more than 1 related contact
4) Go to the Related Contacts related list
5) Click on an email address of a Related Contacts
6) While the email composer is opening, move the mouse cursor over the name of a different contact in the related list

When the email composer opens, the email will be addressed to the Contact the cursor was moved over instead of the Contact which was clicked.

Workaround
This does not happen when an email is started from the Contacts related list.

Reported By (1)

James Green

Is it Fixed?

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