Skills based chat transfer without selecting a skill end the chat.
Trailblazer Community

Known Issues · In Review

Skills based chat transfer without selecting a skill end the chat.

Omni-Channel

Last updated 16 days ago ·Reference W-9428202 ·Reported By 1 users

In Review

Summary
When using Skills Based routing, transferring a chat without selecting a skill end the chat.

Repro
1.Click Transfer button under My Work tab.
2.Remove all skills from the chat and click to transfer.
3."Chat xxx was transferred" message will be displayed but the chat ends.

Workaround
There is no workaround.

Reported By (1)

隆 河邊

Is it Fixed?

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