Language is not set correctly on some Facebook Inbox messages
Trailblazer Community

Language is not set correctly on some Facebook Inbox messages

Marketing Cloud Social Studio

Last updated 2021-07-29 ·Reference W-8977040 ·Reported By 4 users

Fixed

Summary
Some Facebook Inbox messages may be classified with the default language of the Facebook page, rather than the language of the post itself.

Repro
- In an Analyze Social Account Dashboard for Facebook, locate a Facebook Inbox message in the Feed Card in a language other than the default language of the Facebook page the message was received by.
- Export the Feed Card
- View the language classification for the post and see that it does not match the actual language of the post

Workaround
Use post labels to manually denote the correct language of the post

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