Quick Text merge field inserting the wrong API value when 2 fields on the Object have the same label value
Trailblazer Community

Known Issues · No Fix

Quick Text merge field inserting the wrong API value when 2 fields on the Object have the same label value

Last updated 9 days ago ·Reference W-9055073 ·Reported By 2 users

No Fix

Summary
On Quick Text creation, when trying to insert a Merge Field where 2 fields have the same label, can result in the incorrect insertion of a merge field value.

Repro
1) Create a custom field on the Contact object with the label "Contact ID"

2) Navigate to Quick Text and create a new Quick Text

3) Choose the object "Contact" in Related To and you will see 2 fields with the same label "Contact ID" in list of fields.

One is standard Id field and the other one is custom field which we created in step 1.

4) Select the first of the 2 "Contact ID" fields and click insert

Result: You will see the merge value of one of the fields

5) Now select the other "Contact ID" field and insert

Result: You see the same API merge value inserted where you would expect the merge value to be the other fields API value

6) Select any random field, and then select the 2nd "Contact ID" field which in step 5 had the wrong API value and insert

Result: You now see the correct merge value

Workaround
Select any random field in the Field dropdown and then select the field you wanted again, then insert

Reported By (2)

Sheen Sosa Peter John Umali

Is it Fixed?

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