Changing from desktop to mobile in subscriber preview only updates Text view
Trailblazer Community

Changing from desktop to mobile in subscriber preview only updates Text view

Marketing Cloud Email Studio

Last updated 2020-08-07 ·Reference W-7874473 ·Reported By 39 users

Fixed

Summary
When doing a preview and test, changing from Desktop to Mobile preview does not change for the html version of the email. However, clicking on "plain text" and mobile will show the appropriate text preview on a mobile device.

Repro
In Content Builder

Create an Email from a Template

Add some content and move to Preview and Test

Ensure that you are on Layout view

Change preview from Desktop to Mobile, note nothing changes

Workaround
Send a test email to yourself to preview mobile version

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