Changing from desktop to mobile in subscriber preview only updates Text view
Last updated 2021-10-12 ·Reference W-7874473 ·Reported By 39 users
Fixed
Summary
When doing a preview and test, changing from Desktop to Mobile preview does not change for the html version of the email. However, clicking on "plain text" and mobile will show the appropriate text preview on a mobile device.
Repro
In Content Builder
Create an Email from a Template
Add some content and move to Preview and Test
Ensure that you are on Layout view
Change preview from Desktop to Mobile, note nothing changes
Workaround
Send a test email to yourself to preview mobile version
Reported By (39)
Matthew Minnich
Jason Hanshaw
Shivani Gupta
Adam Fisher
Peter Schramm
Pagadala Raghavendra
Mamata Pani
Damien TELLIEZ
Susanne W.
Katharina Steffan
Lukas Jancik
Marian Hrasko
Daniel Johansson
Yadear Zhang
Raquel Fernandez
Michel Garro
William Soh
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