Internal Server Error in Macro Builder When Setting Assigned To on Task to "Queue"
Trailblazer Community

Known Issues · No Fix

Internal Server Error in Macro Builder When Setting Assigned To on Task to "Queue"

Platform , Service Cloud Console , Lightning

Last updated 2022-01-27 ·Reference W-7857420 ·Reported By 50 users

No Fix

Summary
While building a macro in lightning macro builder on Case which leverages the "New Task" action, When setting the "Assigned To" field on the task, there is the option to set it to a queue. Attempting to do this, however, results in an internal server error.

Repro
1) Ensure you have a lightning console app ready to go
2) Ensure the "New Task" action is added to the case page layout and visible to you.
3) Ensure the "Assigned To" field is present on this action
4) Create a queue in Setup>Queues, and make sure you are a member. Call it "Test Queue"
5) Create a new macro in lightning experience, for the case object. Call it anything
6) Click Edit Instructions
7) Using the editor, click the New Task action
8) Click on the Assigned To Field
9) On the right-hand-side in the instructions, change User to Queue
10) Begin typing "Test Queue"
11) Unfortunately, there was a problem. Please try again. If the problem continues, get in touch with your administrator with the error ID shown here and any other related details.

Workaround
None

Reported By (50)

Sebastian Kochanowski Yauheniya Ladzik LOUIS WEBB Jamie Keizer Lindsay Lee Jayanth R Breanna Larson Rahul Agarwal Lady Fajutrao David Isaksson AdminPwC Vivisol Tarik Redouani 真一 宮崎 Lindsay Doonan Bharti singh Marie-Louise de Groot Tarik Redouani Iona David Arvid Bux Henry Macugay Jr. Raghu Krishnamachari Philipp Reinhold Maag Darren Ventham Nanna Roland Søren Trillingsgaard Annika Hahn Sophia Leurs Ane Østergård Thue Voergaard Olsen Elina Nurminen Philippe Picard James Wallis Tim Shuttleworth Masahiro Higo Nico Lachmuth 里美 村松 Adrien Desmidt Lava Protocols Kaori Nagano Dorian Cazar Karine COURTAIS Jan Allen Cabanero aurelia vanbesien ひとみ 怡土 LOGAN FUENTES Mary Ellen Ault Jodie McCue Martin Krchnak Silvia Binda Prem Achanti

Is it Fixed?

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