Line not sent from Journey Builder
Trailblazer Community

Line not sent from Journey Builder

Marketing Cloud Journey Builder , Marketing Cloud Audience/Contacts , Marketing Cloud Mobile

Last updated 2020-07-06 ·Reference W-7768514 ·Reported By 0 users

In Review

Summary
When updating a LINE Contactkey to an e-mail subscriber via Contact Import functionally, it may become undeliverable from Journey Builder. (deliverable from GroupConnect)

Repro
1. Send email using Email Studio and create a new Contactkey. (ContactKey=A)
2. Follow LINE account >> new ContactKey assigned (ContactKey=B)
3. Change ContactKey from B to A by Contact Import for LINE (Contact Builder)
4. Send a LINE message using Journey Builder. But a message will not be sent.
* Message will be sent via GroupConnect

Workaround
N/A

Reported By (0)

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