Empty Web Analytics string causes Click Activity page to Error in Tracking
Last updated 5 days ago ·Reference W-7756696 ·Reported By 0 users
When loading Click Activity in Email Studio Tracking, you may get the error below.
'An error occurred loading the page: Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: startIndex'
This is caused by having Web Analytics enabled
1.) Go to Email Studio > Tracking > My Tracking > Click on a Job > Click Activity > click either Email Overlay or Link View (note it loads)
2.) Go to Setup > Data Management > Parameter Manager > Enable Web Analytics if it is not enabled > Edit > Delete string > Save
3.) Repeat step 1 to view the same job. Note the Email Overlay page is blank and the Link View page errors.
Edit the Web Analytics string and input a valid string (e.g. ?utm_source=sfmc)
Disable Web Analytics
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