Empty Web Analytics string causes Click Activity page to Error in Tracking
Last updated 5 days ago ·Reference W-7756696 ·Reported By 0 users
In Review
Summary
When loading Click Activity in Email Studio Tracking, you may get the error below.
'An error occurred loading the page: Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: startIndex'
This is caused by having Web Analytics enabled
Repro
1.) Go to Email Studio > Tracking > My Tracking > Click on a Job > Click Activity > click either Email Overlay or Link View (note it loads)
2.) Go to Setup > Data Management > Parameter Manager > Enable Web Analytics if it is not enabled > Edit > Delete string > Save
3.) Repeat step 1 to view the same job. Note the Email Overlay page is blank and the Link View page errors.
Workaround
Edit the Web Analytics string and input a valid string (e.g. ?utm_source=sfmc)
Or
Disable Web Analytics
Reported By (0)
Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.
