Character count about line feed does not match between DM and aggregator
Trailblazer Community

Character count about line feed does not match between DM and aggregator

Marketing Cloud Mobile

Last updated 2021-11-08 ·Reference W-10007690 ·Reported By 1 users

In Review

Summary
Line feed is counted as 1 in DM message UI. However, some of the aggregator counts it as 2 .
Therefore, If a message contains line feed, it's actually longer than how UI shows.
As a result customer expects that message will be sent without problem but sending fails by character count limit.

Repro
n/a

Workaround
If your aggregator counts the line feed as two, Please take this behavior into account when sending your messages.

Reported By (1)

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