Known Issues · In Review

SFS-FSL Mobile Flows Error Messages that are created using Flow's Rich Text Editor aren't displayed properly.

Field Service

Last updated 16 days ago ·Reference W-9299036 ·Reported By 1 users

In Review

Summary
FSL Mobile Flows error when using Screen Element 'Validate Input' to display error message and user see message, with <p> tag.

Repro
1.Login to the FSL Application
2.Create a sample mobile Flow using Rich Text Editor in error message
3.Configure a mobile flow
Include a screen element to check the length of the field when user enters
"Validate Input" - "More than 2 characters not allowed"
"Formula" - false
4.Add the flow in app extensions of Field Service Mobile Settings
5.Login to FSL Mobile (iOS and/or Android) with the mobile user
6.Click on any service appointment
--->Under Actions -> select "Char Test" flow action from under the SA actions
Enter a text longer than 2 characters in the description long text area element,
Click Next and you will see that validation throws an error.

Sample Error message with<p> tag : “ <p><b style=”font-family: &quot;salesfroce Sans&quot;Arial,sans-serif;background-color;rgb(255,255,255);color:rgb(255,0,0);“>More than 2 characters not allowed</b></p>
7.Click on Quick Actions >>" Filed Length Validation"

Actual Result
FSL mobile user see an error message, with <p> tag.

Expected Result
FSL mobile user shouldn't see message, with <p> tag.

Workaround
NA