(Distributed Marketing) SMS Preview create new text bubble on new line even if it doesn't hit the max character yet.
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(Distributed Marketing) SMS Preview create new text bubble on new line even if it doesn't hit the max character yet.

Marketing Cloud Sending

Last updated 2021-11-12 ·Reference W-7249214 ·Reported By 2 users

Fixed

Summary
In the Distributed Marketing (not MobileConnect), SMS Preview create new text bubble on new line even if it doesn't hit the max (160) character yet. It affects only preview screen, not affect the sending SMS message itself.

Repro
1. Create a Quick Send journey with sms.
2. Edit message and add text with new line.
i.e
Sample Message
this is a new line
3. Activate the Journey
4. Login on CRM side as admin
5. On Quick Send DM Administration Settings add the Journey created on the first step in Quick Send.
6. Create a Contact and navigate to contact record page.
7. Select SMS journey created on the first step in Quick Send Component and hit preview.

Workaround
N/A.

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