Salesforce Maps becomes unresponsive/freezes when inserting image into Rich Text field using Click2Create
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Salesforce Maps becomes unresponsive/freezes when inserting image into Rich Text field using Click2Create

Maps , Maps Mobile

Last updated 2021-06-16 ·Reference W-9466408 ·Reported By 1 users

In Review

Summary
When using any of the Click2Create methods, if you are adding images to a Rich Text Field, the first record is created successfully, but after that point, any further attempt to repeat this in the same session - will fail. The desktop version will stop responding to that action and mobile app will freeze in this scenario.

Repro
Issue discovered in version 232.0

1. Open Maps
2. Search for any location via the POI search bar
3. Use Click2Create action
4. Select object/record type
5. Insert an image that's less than 1MB into the RTF field
6. Save the record
7. In the same session - find another POI location and repeat steps 2-6

Workaround
Do not insert an image throughout the Click2Create dialogue and save the record. Open the newly created record in Salesforce and insert the image directly from there.

Reported By (1)

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