User is Unable to Insert Quick Text to an Email in an Experience Builder Site
Trailblazer Community

Known Issues · Scheduled

User is Unable to Insert Quick Text to an Email in an Experience Builder Site

Communities

Last updated 5 days ago ·Reference W-8980198 ·Reported By 0 users

Scheduled - Winter '22

Summary
Quick Text that is set for the Portal channel and contained in a folder shared with Partner Users cannot be used when sending an email within an Experience Site.

Repro
1. Create a Quick Text and add it to a folder.
2. Share the folder with Partner Users.
3. Log into the Site as a Partner User
4. Access an email action from a record (such as a case or contact)
5. Select the Quick Text action.

The quick text icon is non responsive.

Workaround
None

Reported By (0)

Is it Fixed?

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