My Tracking | Triggered Sends| Business unit | Journey Builder | View Unique Opens returns 0 results
Last updated 14 days ago ·Reference W-9209189 ·Reported By 13 users
In Review
Summary
When a business unit tries to view the unique opens for Journey Builder Triggered send in My Tracking created since 231, no opens are displayed for the send.
Repro
1. Create a sendable data extension with SubscriberKey (text type) field and EmailAddress (EmailAddress type) field.
2. Populate a record in the data extension an email address which you can open the email.
3. Create a Journey with an Email Send Activity sending an Email (which should be trackable) using the sendable data extension.
4. Activate the Journey.
5. Open the email to create tracking data.
6. Find the send in tracking data under My Tracking/Journey Builder Sends and click the triggered send to open the tracking data.
7. In inbox activity, click the number for unique opens.
Workaround
These can be retrieved via Query Activity or Tracking Extract.
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