Triggered Send | Auto-retry that results in completed send does not reset error count resulting in paused Triggered Sends
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Triggered Send | Auto-retry that results in completed send does not reset error count resulting in paused Triggered Sends

Marketing Cloud Email Studio

Last updated 12 days ago ·Reference W-8880092 ·Reported By 0 users

In Review

Summary
Currently when an auto-retry occurs that results in a Triggered Send job successfully sending again, the overall error count for the Triggered Send is not reset. After some time this will result in the error count threshold being reached that will pause a Triggered Send despite it being able to successfully be restarted.

This results in Triggered Send queues building and Triggered Sends being unexpectedly paused.

Repro
There is not a straightforward way to replicate this outside of having a Triggered Send that produces a large number of emails and occasionally runs into intermittent time out issues.

Workaround
If you receive a Alert Manager notification containing the error class "OMM_SENDERR" you can go ahead and restart the Triggered Send through the UI or via API.

Reported By (0)

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