Cannot clear Mobile numbers from Fields with data Type as Phone on Data extensions / Contact Builder UI
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Cannot clear Mobile numbers from Fields with data Type as Phone on Data extensions / Contact Builder UI

Marketing Cloud Audience/Contacts

Last updated 27 days ago ·Reference W-9037329 ·Reported By 2 users

No Fix

Summary
Cannot clear Mobile numbers from Fields with data Type as Phone on Data extensions / Contact Builder UI.

Repro
1) Goto Contact Builder and create a new Data extension.
Example:
a) CustomerId -- Data type -- Text -- Primary Key & its Not nullable
b) EmailAddress -- Data Type -- EmailAddress -- Nullable
c) MobileNumber -- Data Type -- Phone -- Nullable
d) Make -- Data Type -- Text -- Not Nullable
2) Insert a record populating all above 4 fields
3) On UI select this this record & edit it
4) Space out Email Address, Mobile Number & Make fields
5) Save this record
6) Verify all three fields have spaces.

Issue: Mobile Number field is not upadted & Contents are not cleared from this field.
Expected result: Mobile Number field should not retain data once it is cleared on UI / Display error message if it cannot/should-not be deleted.

Workaround
1) Export a Data extension -> Edit a target record -> Import to a Data extension
2) Remove a target record -> Insert a record without a mobile number field

Reported By (2)

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