Visitor is unable to save a transcript using Safari on iOS
Last updated 2021-02-18 ·Reference W-8802432 ·Reported By 8 users
Visitor is unable to save a transcript using Safari on iOS.
-Create a chat button and deployment. Here check "Allow Visitors to Save Transcripts"
-Create an embedded service deployment with the button and deployment
-Paste the embedded service code in a visualforce page or placed the embedded service chat component in the lightning community
-Go online in Omni as an agent that can receive the chat
Safari on iOS:
-Open the page placed the embedded service, start a new chat, type a few messages and click on "Save Transcript"
-A new blank window is opened and the download doesn't start
Is it Fixed?
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