MobileConnect Double Opt In Confirmation Message not Sent on Shared Short Code
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MobileConnect Double Opt In Confirmation Message not Sent on Shared Short Code

Marketing Cloud Mobile

Last updated 7 days ago ·Reference W-7839153 ·Reported By 0 users

In Review

Summary
When using a Double Opt In message in MobileConnect with a Shared Short Code, the initial message is received but the confirmation message is not received.

Repro
-Create a double opt in message in Mobile Connect
-Text the keyword to begin double opt in, outbound response received
-reply with "YES" or other acceptance response
-the confirmation response is not received

Workaround
1. Use a Private Short Code

OR

2. Prompt contacts to prepend the keyword with the acceptance response ex. "Text JOIN YES to confirm"

Reported By (0)

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