MobileConnect - MO messages not logging to SMSMessageTracking data view
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MobileConnect - MO messages not logging to SMSMessageTracking data view

Marketing Cloud Mobile

Last updated 2020-08-12 ·Reference W-7740352 ·Reported By 0 users

In Review

Summary
Marketing Cloud's MO processor is not logging the MO messages in the SMSMessageTracking data view when an error occurs with the MO message.

Repro
-Send MT (outbound) message to contact
-Contact send MO message (response) with an invalid response that will trigger an error
-Contact receives "There was an error processing your message" response
-The MO is never recorded in the SMSMessageTracking data view

Workaround
No workaround available

Reported By (0)

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