Journey Analytics dashboard displays 0 clicks for all time for SMS messages
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Journey Analytics dashboard displays 0 clicks for all time for SMS messages

Marketing Cloud Journey Builder , Marketing Cloud Mobile

Last updated 2020-08-04 ·Reference W-7846774 ·Reported By 0 users

Fixed in version Marketing Cloud July 2020 Patch 2.0

Summary
Journey Analytics dashboard displays 0 clicks for all time for SMS messages containing bit.ly shortened links, although the message in MobileConnect does display clicks.

Repro
-Create a Journey with a single SMS send. Make sure the SMS send contains a link that is shortened by bit.ly

-Activate the Journey, receive SMS, click link in the message

-Click the tile for Journey Analytics dashboard, see 0 SMS Sends

-Check the message in Mobile Connect, see that clicks are recorded

Workaround
Check individual messages in MobileConnect to display accurate clicks

Reported By (0)

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