Journey Analytics dashboard displays 0 clicks for all time for SMS messages
Marketing Cloud Journey Builder , Marketing Cloud Mobile
Last updated 2021-10-12 ·Reference W-7846774 ·Reported By 0 users
Fixed in version Marketing Cloud July 2020 Patch 2.0
Summary
Journey Analytics dashboard displays 0 clicks for all time for SMS messages containing bit.ly shortened links, although the message in MobileConnect does display clicks.
Repro
-Create a Journey with a single SMS send. Make sure the SMS send contains a link that is shortened by bit.ly
-Activate the Journey, receive SMS, click link in the message
-Click the tile for Journey Analytics dashboard, see 0 SMS Sends
-Check the message in Mobile Connect, see that clicks are recorded
Workaround
Check individual messages in MobileConnect to display accurate clicks
Reported By (0)
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