Master Unsubscribe checkbox not available in Subscription Centre
Trailblazer Community

Master Unsubscribe checkbox not available in Subscription Centre

Marketing Cloud Email Studio

Last updated 2020-09-11 ·Reference W-7852437 ·Reported By 2 users

No Fix

Summary
When using the Marketing Cloud Unsubscribe URL, and utilising a Sender Profile that uses a Personalisation String to populate the From Name, if a Subscriber clicks on the Unsubscribe link, then moves into the Subscription Centre they will not see the Checkbox to Unsubscribe from All.

Repro
- Create a Sender Profile that uses a Personalisation String to populate the FromName
- Create a Data Extension containing the field referenced in the Sender Profile

- Create an Email that contains the %%unsub_center_url%% substitution string
- Send the Email to the Data Extension above, using the Sender Profile above
- Click on the Unsubscribe link in the Email you've sent
- Then click on the Subscription Centre option
- Notice the option to Unsubscribe from All is no longer visible

Workaround
Include the Subscription Centre (%%subscription_center_url%%) substitution string in your Email.

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