SMS Sends Through Journey Builder Are Not Honouring Blackout Window
Marketing Cloud Journey Builder , Marketing Cloud Mobile
Last updated 2021-10-12 ·Reference W-7945363 ·Reported By 4 users
Fixed in version Marketing Cloud July Patch Release 5
Summary
SMS sends fired through a journey are not honoring the blackout window configured on the SMS activity. Specifically, if the send is scheduled within the blackout window, the SMS Activity is not checking if the send is within the blackout window which is causing the sends to go out.
Repro
1. Create a journey with an SMS activity.
2. Configure the SMS activity with a blackout window.
3. Activate the journey such that it starts during the blackout window, which will be considered the start time of the SMS send
Result: SMS sends go out
Workaround
N/A. Please wait for the bug fix.
Reported By (4)
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