Related Record is not displaying the case information when they are created through Lightning Component Quick Action
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Related Record is not displaying the case information when they are created through Lightning Component Quick Action


Last updated 10 days ago ·Reference W-7783452 ·Reported By 4 users

Fixed - Summer '21

When we use lightning quick action to create a case on custom object, Related Record Component do not display the record details unless page is refreshed

1. Create a custom object with name "Call Transcript"
2. Create a lookup field to Case Object
3. Create a Support Process with all the case status.
4. Create a Record Type with the above-created support process in Case Object
5. Create a lightning component and add that as a quick action to the object created in step 1. (Use the Sample code shared to create aura component) .
6. Add the quick action to the object layout.
7. Create a Tab to display the custom object “Call Transcript” records
8. Edit the lightning page of the object created in step 1 and add the “Related Record” standard component
9. Set the Look up field as “Case”, Create Action as “New Case” and remove other components in Related Tab in the above step. Now Save the lightning page
10. Now use Quick Action "Create Case" to create the case
11. Fill in the fields and click on "Submit" button
12. The new case record is attached in Detailed tab - Information
13. In Related Tab, the Related Record Component is not showing the case details

Aura Component, write an Apex class using map to get the required data from server.


<aura:component controller ="testController" implements="force:hasRecordId,force:lightningQuickActionWithoutHeader,flexipage:availableForRecordHome" access="global">
<aura:attribute name="TranscriptId" type="String" />
<aura:attribute name="CaseId" type="String" />
<aura:attribute name="callTranscriptRecord" type="Object" />
<aura:attribute name="ctCaseMap" type="Map" default="{}"/>

<h4 class="title slds-text-heading--medium" >Quick Case</h4>
<force:recordData layoutType="FULL" recordId="{!v.recordId}" />
<lightning:recordEditForm onsuccess="{!c.handleSuccess}" objectApiName="Case">
<lightning:inputField fieldName="Status" />
<lightning:inputField fieldName="Origin" />
<div class="slds-hide">
<lightning:inputField fieldName="Status" value="Closed" />
<lightning:button aura:id="CancelBtn" variant="neutral" label="Cancel" title="Cancel" type="text" onclick="{!c.handleCancel}"/>
<lightning:button aura:id="SaveBtn" variant="brand" type="submit" name="save" label="Save" />


handleSuccess : function(component, event, helper) {
var callTranscriptId = component.get("v.recordId");
console.log("CallTranscriptRecordID" + component.get("v.recordId"));
var caseId = event.getParams();
console.log('CaseId created'+caseId);
helper.updateCallTranscript(component, caseId , callTranscriptId);
handleCancel : function(component, event, helper) {
helper.closeModal(component, event);

updateCallTranscript : function(component, caseId, transcriptId)
var action = component.get("c.mapCallTransRecords");
var ctCaseMap = component.get("v.ctCaseMap");
ctCaseMap[transcriptId] = caseId;
"testCallRecord": ctCaseMap
action.setCallback(this, function(response)
var state = response.getState();
if(state === "SUCCESS")
console.log("Call Record Successfully Updated");
console.log("Error" +response.getReturnValue());
closeModal : function(component, event){

Refresh the page to see the updated values.

Is it Fixed?

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