Unable to Edit or Delete records when Rich Text Area images are broken (e.g. Partial Sandbox)
Last updated 2020-08-26 ·Reference W-7542270 ·Reported By 2 users
In a partial copy Sandbox, when a custom object record contains a Rich Text Area field where the image is broken (e.g. not copied to the sandbox), the record is neither editable or deletable.
1. Create a custom object with custom Rich Text Area field.
2. Create custom records and add images to RTA fields.
3. Create a partial copy sandbox and copy only the custom object records. Do not copy content body.
4. In partial copy sandbox, navigate to the record and try to delete it. Error is thrown.
Use a different type of Sandbox.
Is it Fixed?
Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.