Pardot WordPress Plugin - A previously successful Salesforce SSO connection gets reverted back to 'Not Authenticated' status
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Pardot WordPress Plugin - A previously successful Salesforce SSO connection gets reverted back to 'Not Authenticated' status

Pardot

Last updated 30 days ago ·Reference W-8767231 ·Reported By 13 users

Fixed

Summary
After some time, a previously successful Salesforce SSO authentication gets reverted back to 'Not Authenticated' state, forcing the admin to go through the verification process again.

Repro
1. Within the Pardot WordPress plugin, use 'Authentication Type: Salesforce SSO' and get correctly verified.
2. After some time (typically a few days), notice that the Authentication Status changed from 'Authenticated with Salesforce SSO' to 'Not Authenticated'

Workaround
Log in to WordPress using Chrome's incognito mode

1. On the Pardot plugin, use 'Reset All settings' & 'Clear Cache'
2. Select 'Salesforce SSO' as authentication type and submit the relevant Consumer Key, Consumer Secret and Business Unit ID
3. Check 'Use HTTPS' and 'Save Settings'
4. Proceed to submit your Salesforce Credentials
5. Notice the Authentication Status is 'Authenticated with Salesforce SSO '

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