Salesforce Data Event - Unable to configure if number of related objects is 50
Trailblazer Community

Salesforce Data Event - Unable to configure if number of related objects is 50

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Last updated 2021-01-27 ·Reference W-8727377 ·Reported By 1 users

In Review

Summary
When configuring the Salesforce Data Event, if the selected object has exactly 50 related objects, the subsequent call to get the fields of the related object fails. This prevents continuing the configuration of the entry event wizard.

Repro
Configure exactly 50 related objects on a single Sales/Service Cloud object
Go to Marketing Cloud > Journey Builder
Create New Journey
Drag the Salesforce Data Event onto the canvas
Select the object that now has 50 related objects
Select an option for "who to inject"
Note a red banner that says "There was a problem retrieving the Related Objects Fields"

Workaround
Add or remove a related object so that the exact number of related objects is not a multiple of 50.

Reported By (1)

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.