Tokenized Sending configuration disappears when editing user credentials
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Tokenized Sending configuration disappears when editing user credentials

Marketing Cloud Email Studio

Last updated 2021-01-14 ·Reference W-6628386 ·Reported By 0 users

In Review

Summary
When editing the "Tokenized Sending" settings in Setup having "Tokenization Type" set to "None", the feature will be turned off and the "Tokenized Token" menu item disappears.

Repro
1 - Enable the BR "Tokenized Sending"

2 - Navigate to Setup >> Security >> Tokenized Sending

3 - Click on "Edit"

4 - Change username and/or password having "Tokenization Type" set to "None"

5 - Hit "Save"

6 - Receive error prompt stating:

"An unexpected error has occurred and has been logged by our system. If you continue to receive this error, please contact your customer service representative. Thank you"

Error Description: This account lacks necessary permissions to edit tokenized sending settings. Contact your administrator.

Workaround
When modifying Tokenized Sending settings ensure that you do not change the username/password while having the "Tokenization Type" set to "None".

Reported By (0)

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