Journey Builder | Journeys | Health | Contacts not search-able
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Journey Builder | Journeys | Health | Contacts not search-able

Marketing Cloud Journey Builder , Marketing Cloud Audience/Contacts

Last updated 2021-02-12 ·Reference W-8543613 ·Reported By 2 users

In Review

Summary
If a contacts start date within a Journey is more than 30 days, the contact's most recent history will not be available within the Health tool after searching in "Show Contact Path".

Repro
1. Create a Journey that has waits that will allow a contact to exist as active in a Journey more than 30 days.
2. Start the Journey
3. Wait 30+ days
4. Navigate to the Journey > Health > Show Contact Path and search for the contact
5. See that the contact does not return results even though it is still active within the Journey.

Workaround
View the Contact's current status in the History tab within the Journey Builder application.

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