Email Activities will show as "Reply" or "Unopened" even though it was a Bounced email
Trailblazer Community

Email Activities will show as "Reply" or "Unopened" even though it was a Bounced email

Activities , Einstein Activity Capture , High Velocity Sales

Last updated 2021-04-01 ·Reference W-8265121 ·Reported By 7 users

Fixed

Summary
Some Emails that get a bounce reply are being shown as:

- "Unopened" in Activity Timeline
- "Replied" in My Feed for the Work Queue tab
- "Recipient replied" as the individual engagement

This is due to our bounced email recognition patterns, which we continuously attempt to improve however some bounce emails are not properly recognized as bounced emails.

Repro
1. With Email Tracking turned on, send an email to an address that will bounce
2. Observe that the email will not be recorded as a bounce

Workaround
There are no workarounds at this time.

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